Once the order is processed by our logistics team, you shall receive the tracking details on email and on message. Please use the details to track your order.

The orders may take anywhere between 2-5 working days, depending on your location.

You shall receive your tracking details by the following business day of placing the order on LuxaDerme.in

Please contact us on cs@luxaderme.com or WhatsApp us on +919769365365, and our team shall get in touch with you with an answer.  

In case of prepaid orders, money will be returned to the bank account/UPI wallet or where the payment was made within 7 business days.
For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show seal has been tampered with if that is the claim along with the above.

Use this text to answer questions in as much detail as possible for your customers. Please call us on +91.9769.365.365 (Mon- Fri - 9 am to 6 pm), and we will help you in canceling the order.
Note: Orders can only be cancelled if the order is not shipped out.

**LuxaDerme reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer. 

Please contact us on cs@luxaderme.com or message us on +91.9769.365.365, and our team shall get in touch to help resolve the issue.

Yes, ‘Cash on Delivery’ is available on LuxaDerme.in at an additional courier cost.

Yes, Free Shipping available on prepaid orders above Rs. 500
On orders below Rs. 500, there’s an additional shipping charge of Rs. 39.

Bio-Cellulose is a natural fiber made out of 100% Naturally Fermented Coconut Jelly.  It is used as a transdermal delivery system to treat burnt skin.  It has the ability to retain water up to 100 times its dry weight. It has the property to infuse  the essence into the skin.

Because of its distinct physical properties, Bio-Cellulose masks offer multiple advantages.

1. Best of class amongst sheet masks

2. Latest 4th generation biodegradable Bio cellulose sheet mask 

3. Fluid-holding capacity of up to 100 times their dry weight, so they remain moist throughout use. 

4. Fits like a second skin, moisturizes and infuses its essence better than other sheet masks.

5. Toxin free

At least twice per week or when needed.

Do not wash your face after removal of mask, gently massage the excess serum to the face. 

Absolutely! The extra serum consists of potent actives, botanical extracts with antioxidants and can be used on the decollete area, hands and elbows.

Our masks have a 3-year shelf life. Once the foil pack is opened it should be used immediately. 

After 20 minutes of application, skin feels hydrated, cool, smoother, and softer to the touch.

No, the Bio-Cellulose Sheet Mask won't tear, unlike other paper sheet masks. 

Bio-Cellulose Sheet Mask is suitable for all skin types.

Each pack includes one Bio Cellulose Sheet Mask

Bio Cellulose Sheet Masks can be used only once.

Yes, Bio-Cellulose Sheet Mask is unisex and can be used by both Women and Men. 

1. Cleanse your face
2. Need the pouch and take out the sheet Mask, in-between the mesh layers
3. Position it on to your face and keep it for min. 30 minutes
4. Remove the mask and let the essence dry naturally. You can pat the extra essence into your face, hands and elbow.

It is a foot mask filled with AHA, BHA with 30 botanical extracts to eliminate dry, dead skin from feet over a period of 4 to 7 days.  It not only removes the calluses but also makes your feet soft and supple.

It takes about 4-7 days, some people may experience delayed peeling which may take 10 to 12 days.

Peeling occurs mostly on the soles and the side of your feet.The level of peeling differs with each individual depending upon their skin type.

Our mask can be used whenever one notices the build-up of dead skin cells or calluses on feet. In order to keep your feet soft, smooth and supple, it's recommended to use it every 4-6 weeks. The timeframe can change depending on your feet condition. 

The Mask comes in a single size -
UK 13
US 14
EU 47

1 pair in each package

The treatment is not painful as it naturally peels off the dead skin over a period of 4-7 days of using the foot mask.  Do not forcibly peel the skin, let it peel off naturally.

Yes, Peeling & Exfoliating Foot Mask helps remove the dry, dead skin and calluses on the feet.

As long as your cracked heels are not painful you can use the LuxaDerme Foot Peeling Mask.

LuxaDerme Foot Peeling & Exfoliating Mask is a disposable mask, for one time use.

LuxaDerme Foot Peeling & Exfoliating Mask helps remove the dry, rough skin from the soles of your feet, including the toes and the top of your feet.

We do not recommend using this product below the age of 20 years.

Yes, It will help to expedite the peeling process.

No, our Peeling Foot Mask is not supposed to be worn overnight, you need to wear the mask for only 90 to 120 minutes and follow the steps written on the package back-side. 

Do not use this product if you are diabetic,  pregnant or are a lactating mother.

Do not use it if you have open sores, cuts and other abrasions on your feet.

No, our Peeling Foot Mask is made only for the feet and cannot be used on any other body part.

It helps remove dirt and impurities from the skin. It detoxes and hydrates the skin too.

Skin collects a lot of dirt, dead skin cells, and pollutants throughout the day. Our Detox mask with its patented ingredient Effipulp, protects your skin from potential environmental toxins like pollutants and UV rays and helps remove impurities and toxins from the skin. 

Yes, Our Exfoliate gently resurfaces dead cells on your skin and unclogs your pores helping with clear and improved skin appearance.

It can be applied  in the morning and evening or night or whenever your tired eyes need a rejuvenating boost.

Yes, the application will reduce the appearance of fine lines and puffiness. With regular use it will help reduce the appearance of dark circles.

Our Under-Eye mask  is an Unisex product and can be used by anyone.

The formulation contains a patented ingredient Neurolight.61G® that helps reduce hyper-pigmentation and brightens the skin. It also reduces melanin production thereby giving an instantly improved Skin complexion.

It is a mini facial kit containing a cleanser scrub, sheet mask and a booster cream that can be used at home or on the go for an instant radiance and glow in less than 30 minutes.

You can use the LuxaDerme 3-step tune-up weekly for best results. 

Booster cream contains shea butter, niacinamide and galactomyces ferment filtrate that helps enhance and maintain a radiant and glowing skin.

You should use the booster cream 3 times, after every 12 hours after using the mask.

Yes, Our Purify & Protect mask with its ingredient Alpaflor®-  is an organic prebiotic that reduces skin oiliness and tightens pores. This skin actives not only helps reduce sebum levels but also strongly modulates the key bacteria on all facial areas, restoring skin's healthy appearance.

It is a mini facial kit containing a cleanser scrub, sheet mask and a booster cream that can be used at home or on the go for an instant radiance and glow in less than 30 minutes.

You can use the LuxaDerme 3-step tune-up twice a month for best results. 

Booster cream contains shea butter, niacinamide and galactomyces ferment filtrate that helps enhance and maintain a radiant and glowing skin.

You should use the booster cream 3 times, after every 12 hours after using the mask. 

The primary function is to hydrate and moisturize the hands but it does help with reducing the tan.  

No. You can wear it for 20-30 minutes until the serum is soaked completely into your hands. 

Yes, LuxaDerme Hand Hydration Gloves are for a single-use.

Yes, after application, the Hand Hydration Gloves will make your hand soft and supple.  

We suggest not washing hands for 1-2 hours after using the Hydration Gloves.

We recommend using our Hand Hydration Gloves twice a week for soft, supple and hydrated hands.

Yes, it's very safe. It is a Dermatologist tested and recommended by them.